Our desire at The Art Factory is 100% satisfaction. If you have any questions or concerns before or after your transaction,
please contact us at: (804) 716-5220 or Email us at info@ArtFactoryStore.com.
That's right, standard First Class mail is free with a minimum order of $100 within the United States!
If you need your package sooner rather than later, you can opt to buy a faster service. See below for shipping times.
Priority Mail: 1-3 days - not guaranteed (depending on how far from Richmond Virginia you are)
Express Mail: 1-2 Business Days guaranteed (depending on how far from Richmond, Virginia you are):
**Any orders placed after 10AM will be processed the following business day, please note that when ordering.
If you need your order to be rushed, call us with your order number, we will do our best to help you get your items on time for your event.**Please note that during high volume shipping times (holiday seasons) that USPS shipments can be delayed. We cannot be held liable for shipping delays for packages mailed on time.
We are happy to ship your order outside of the United States via USPS, and we always include shipping insurance on every international order! Shipping times on international orders are a bit harder to track due to customs inspections, but if you need your order sooner than 4 weeks from the date of order, we strongly recommend Priority International or Express International.
If we are running a sale (as we often are) the coupon code
will be sent your way via Email marketing or posted on our Facebook Group page. We often put the coupon code on the home page as well. Be sure
to enter it on the checkout page in order to take advantage of discount. We cannot apply the coupon code after the order was placed.
If you order a large quantity of stencils a discount can be applied by using coupon codes posted on the main stencil page.
Damages, Out of Stock, Problems with your Order:
Here at The Art Factory we do our very best to pack your orders with 100% accuracy, but from time to time mistakes do happen. If you notice a problem with your order, please contact us immediately with your order number and let us know what went wrong with your order. If you have a damaged item in your package, please take a photo and email it to firstname.lastname@example.org. Issues of missing items or damages must be reported within 3 days of receiving your package.
If an item that you have ordered is out of stock and will not be in for several days, we will contact you and give you the following options:
1. Ship the rest of your order without the out of stock item
2. Wait on the out of stock item and ship your whole order when it arrives
3. Issue a refund for the out of stock item
If we do not hear from you we will ship your order without the missing item and then ship that item alone once it arrives.
If you need to return your product for any reason other than damage or mistake on our part, we will happily provide you with store credit for the purchase price. In order to qualify for a refund, you must contact us within 3 days of receiving your order, the items returned must be new and unopened, and the Art Factory will not be responsible for return shipping costs. Contact us at email@example.com with any questions.
FAQ -You asked, we answered!
HOW LONG WILL THE TATTOO LAST?
The glitter can last anywhere from 3-10 days, it really depends on where it is located on your body, and the condition of the skin. In order to have a longer lasting piece, choose an area that is not rubbed against any article of clothing (i.e.: bra) and avoid placing on previously oiled skin. (i.e. sun block, body lotions, etc)
CAN I TAKE A SHOWER OR GO SWIMMING WITH MY NEW TATTOO?
Absolutely! The contact of soap and water will not damage the artwork, unless you scrub directly on the glitter.
IS IT SAFE FOR THE SKIN?
Yes it is. Our products are cosmetic grade and will not cause any allergic reaction or damage to the skin.
HOW CAN I REMOVE THE TATTOO?
If you would like to remove your tattoo, use any oil based product. i.e. Baby Oil, Sun screen, makeup remover etc. (sunscreen works best!)
CAN I BECOME A TATTOO ARTIST AND DO IT MYSELF? YES YOU CAN!
That is why we created our kits so can have all the fun you want with glitter at home, parties and even make a living sharing it with other and providing tattoo services. If you buy your supply from us we will me more than happy to add you to our Artist page for extra exposure!
HOW MUCH DOES IT COST?
Prices may very according to the size of the party and purchase volume. In order to get exact rates please Contact US and we will be glad to help you make your event will sparkle!